JI Experience is a leading creative agency specialising in customer experience strategy and management.
We help brands build emotional bonds with their customers, strengthened through meaningful experiences and interactions at every touchpoint along the customer journey.
Our core pillars
If it doesn’t move you, it won’t stay on your mind.
Forming an emotional connection with your customers is the best way to keep them coming back day after day, year after year. This is what we do: crafting bespoke experiences for premium brands is our legacy. Through unique, experiential loyalty solutions, we help brands shape the way their customers feel about them, building emotional bonds and fostering long-term brand loyalty.
Meet them where they are.
Through our expertise in content marketing and storytelling, we help your brand tap into the values shared deeply with the communities you operate within. Fuelling the conversation with compelling content puts your brand front and centre, allowing you to play a meaningful and multi-dimensional role in the lives of your customer base.
Solutions for the future.
Cutting-edge tech solutions are a critical differentiator that can help your brand understand each customer and add a personal touch to every interaction with them. Our ability to design authentic brand experiences and enrich the customer journey is supported by the latest technology, personalised solutions and future-focused insights and analytics.
JI Experience partners with over 200 premium brands on marketing and loyalty solutions. It’s through this broad, long-standing partner network that we help you identify and connect with like-minded brands that resonate with your customers, allowing you to build successful loyalty ecosystems while offering a unique, cross-sectoral value proposition to your customers and transforming your CX strategy.
A legacy in luxury.
With over 30 years of experience crafting loyalty solutions for (U)HNWIs, we offer a wealth of expertise in the luxury sector. From designing unique experiences and exclusive first-access benefits to creating content tailor-made to capture your brand’s cultural ethos, we help your brand optimise CX with the goal of building intimacy with your customers on a deeper level and ultimately strengthening your brand’s relevance.
Engage tomorrow’s audience today.
As Generation Z and Alpha will soon be among the dominant consumer groups, understanding their needs is crucial for brands to remain relevant. At JI Experience, we help brands craft CX strategies that resonate with future generations based on the latest research and insights, driving long-term success and business impact.
We are a team of outcome-focused experts with a 30-year track record of successfully serving premium demographics with targeted solutions across industries and at every level, whether local, regional or global.
JI Experience is TISAX certified ensuring our organization meets the highest security standards and has recently been awarded the silver medal in sustainability by EcoVadis.
of top-performing loyalty programs led to changes in their customers’ behavior to generate more value for businesses, such as more frequent purchases or recommending the brand to others.
of loyalty programs fail to boost growth because they focus on pushing down transactions rather than connecting at the personal level.
The average annual spend of customers who redeem personalised offers built through data-driven tech solutions compared to those who do not.
The average annual spend of customers who redeem partner benefits and offers compared to the spend of those who do not.